{"id":7768,"date":"2024-06-06T21:13:28","date_gmt":"2024-06-06T21:13:28","guid":{"rendered":"https:\/\/ergocraft.vamtam.com\/?page_id=7768"},"modified":"2024-06-06T21:13:28","modified_gmt":"2024-06-06T21:13:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/hopeful-wescoff.212-227-176-221.plesk.page\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7768\" class=\"elementor elementor-7768\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-203a518 e-flex e-con-boxed e-con e-parent\" data-id=\"203a518\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61cc2d0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"61cc2d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa99f32 elementor-widget elementor-widget-heading\" data-id=\"fa99f32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Get in contact with ErgoCraft<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-9abc976 elementor-widget elementor-widget-toggle\" data-id=\"9abc976\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1621\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Private Customers<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1621\"><p>If you are a private customer or an enduser, please search for your closest Ergo dealer in our store locator. If you need to report a damaged or malfunctioning product within the two-year warranty period or if you want to report a transport damage, please reach out to the dealer you purchased your product from.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1622\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1622\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Business Customers<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1622\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1622\"><p>For B2B requests, you are welcome to reach out to our Sales Coordination Department, which is located at our Ergocraft showroom, Klubiensvej 7-9, 2150 Nordhavn, Denmark.<\/p><p>Email:<a href=\"mailto:order@ergocraft.com\"> order@ergocraft.com<\/a><\/p><p>Phone: <a href=\"tel:+4569156060\">+45 6915 6060<\/a><\/p><p>Opening Hours: Mo-Th 9-17, Fr 9-16<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1623\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1623\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Claims<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1623\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1623\"><p>If you need to report a product with a quality-related defect or malfunction within the two-year warranty period, or if you want to report a transport damage, we kindly ask that you fill out our claims form: Claims form<\/p><p>For questions related to ongoing claim cases, please reach out to our Claims Department:<\/p><p>Email: <a href=\"mailto:rma@ergocraft.com\">rma@ergocraft.com<\/a><\/p><p>Phone: <a href=\"tel:+4569156061\">+45 6915 6061<\/a><\/p><p>Opening Hours: Mo-Th 9-17, Fr 9-16<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Private Customers\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you are a private customer or an enduser, please search for your closest Ergo dealer in our store locator. If you need to report a damaged or malfunctioning product within the two-year warranty period or if you want to report a transport damage, please reach out to the dealer you purchased your product from.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Business Customers\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>For B2B requests, you are welcome to reach out to our Sales Coordination Department, which is located at our Ergocraft showroom, Klubiensvej 7-9, 2150 Nordhavn, Denmark.<\\\/p><p>Email:<a href=\\\"mailto:order@ergocraft.com\\\"> order@ergocraft.com<\\\/a><\\\/p><p>Phone: <a href=\\\"tel:+4569156060\\\">+45 6915 6060<\\\/a><\\\/p><p>Opening Hours: Mo-Th 9-17, Fr 9-16<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Claims\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you need to report a product with a quality-related defect or malfunction within the two-year warranty period, or if you want to report a transport damage, we kindly ask that you fill out our claims form: Claims form<\\\/p><p>For questions related to ongoing claim cases, please reach out to our Claims Department:<\\\/p><p>Email: <a href=\\\"mailto:rma@ergocraft.com\\\">rma@ergocraft.com<\\\/a><\\\/p><p>Phone: <a href=\\\"tel:+4569156061\\\">+45 6915 6061<\\\/a><\\\/p><p>Opening Hours: Mo-Th 9-17, Fr 9-16<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd6329 elementor-widget elementor-widget-heading\" data-id=\"2bd6329\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Products - General questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-967f98e elementor-widget elementor-widget-toggle\" data-id=\"967f98e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1571\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1571\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Datasheets - i have a product \/ material related question.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1571\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1571\"><p>Ergocraft provides data sheets for all products in our virtual Ergocraft showroom, where you can find all relevant data about (packaging) dimensions, weight, material, color codes etc. Data sheets<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1572\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1572\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Which spare parts & components do yiou offer? what is the price?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1572\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1572\"><p>You can find a list of all available spare parts in our price list including item number and price. To find the latest version of our pricelist in your local currency, visit our digital showroom: Pricelist<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1573\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1573\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I need a mounting\/care instruction for a product.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1573\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1573\"><p>All available maintenance guides and mounting instructions are ready for you in our digital showroom: Technical documentation<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1574\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1574\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What does Ergo do to ensure compliance?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1574\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1574\"><div class=\"FaqAccordion_container__nYfJh FaqAccordion_expanded__vHhQj\"><div class=\"TrustedHtml_root__km2l4 FaqAccordion_body__PbR9H richText\"><div class=\"FaqAccordion_container__nYfJh FaqAccordion_expanded__vHhQj\"><div class=\"TrustedHtml_root__km2l4 FaqAccordion_body__PbR9H richText\"><p>All available maintenance guides and mounting instructions are ready for you in our digital showroom: Technical documentation<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Datasheets - i have a product \\\/ material related question.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Ergocraft provides data sheets for all products in our virtual Ergocraft showroom, where you can find all relevant data about (packaging) dimensions, weight, material, color codes etc. Data sheets<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Which spare parts & components do yiou offer? what is the price?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can find a list of all available spare parts in our price list including item number and price. To find the latest version of our pricelist in your local currency, visit our digital showroom: Pricelist<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I need a mounting\\\/care instruction for a product.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All available maintenance guides and mounting instructions are ready for you in our digital showroom: Technical documentation<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What does Ergo do to ensure compliance?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"FaqAccordion_container__nYfJh FaqAccordion_expanded__vHhQj\\\"><div class=\\\"TrustedHtml_root__km2l4 FaqAccordion_body__PbR9H richText\\\"><div class=\\\"FaqAccordion_container__nYfJh FaqAccordion_expanded__vHhQj\\\"><div class=\\\"TrustedHtml_root__km2l4 FaqAccordion_body__PbR9H richText\\\"><p>All available maintenance guides and mounting instructions are ready for you in our digital showroom: Technical documentation<\\\/p><\\\/div><\\\/div><\\\/div><\\\/div>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87b1d56 elementor-widget elementor-widget-heading\" data-id=\"87b1d56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Delivery Tme &amp; Tracking<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-5ec7b81 elementor-widget elementor-widget-toggle\" data-id=\"5ec7b81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9931\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-9931\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How much are freight charges?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-9931\"><p>The latest information about freight charges, sorted by country, can be found in our price list. The freight will be calculated as a percentage of the total net order value. Please note that there is a minimum freight fee of 10 EUR per order. For deliveries to Norway and Switzerland, a custom handling fee of 10 EUR per order applies. Deliveries to UK include a 50 EUR fee, to cover for handling of customs clearance documentation. Pricelist<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9932\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-9932\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is my order on track? Will there be a delay?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-9932\"><p>In the unfortunate event that your order will be delayed, we do our best to inform you in time. You will receive an alteration notification via email together with the updated estimated ship date on the order confirmation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9933\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-9933\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where is my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9933\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-9933\"><div class=\"FaqAccordion_container__nYfJh FaqAccordion_expanded__vHhQj\"><div class=\"TrustedHtml_root__km2l4 FaqAccordion_body__PbR9H richText\"><p>Once your order was shipped from our warehouse, you will automatically receive the delivery note and the related invoice via email. In the delivery documentation, you will find the shipment details and carrier information to track your order.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9934\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-9934\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can i have my order shipped express?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9934\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-9934\"><div class=\"FaqAccordion_container__nYfJh FaqAccordion_expanded__vHhQj\"><div class=\"TrustedHtml_root__km2l4 FaqAccordion_body__PbR9H richText\"><div class=\"FaqAccordion_container__nYfJh FaqAccordion_expanded__vHhQj\"><div class=\"TrustedHtml_root__km2l4 FaqAccordion_body__PbR9H richText\"><p>Ergo does not offer express shipping as a standard. For one-time express shipping possibilities and rates, please get in touch with our Sales Coordination Department at ergocraft@ergo.com.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9935\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-9935\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have not received my order<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9935\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-9935\"><div class=\"FaqAccordion_container__nYfJh FaqAccordion_expanded__vHhQj\"><div class=\"TrustedHtml_root__km2l4 FaqAccordion_body__PbR9H richText\"><div class=\"FaqAccordion_container__nYfJh FaqAccordion_expanded__vHhQj\"><div class=\"TrustedHtml_root__km2l4 FaqAccordion_body__PbR9H richText\"><p>We are very sorry for any delays. If you have not received your order within 10 business days after the estimated shipping date, please get in touch with order@ergocraft.com and inform the Sales Order number\/ which item you are missing.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9936\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-9936\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I need dimensions of the product packaging. Where can i find it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-9936\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-9936\"><div class=\"FaqAccordion_container__nYfJh FaqAccordion_expanded__vHhQj\"><div class=\"TrustedHtml_root__km2l4 FaqAccordion_body__PbR9H richText\"><div class=\"FaqAccordion_container__nYfJh FaqAccordion_expanded__vHhQj\"><div class=\"TrustedHtml_root__km2l4 FaqAccordion_body__PbR9H richText\"><p>Ergocraft provides data sheets for all products in our virtual Ergo showroom, where you can find all relevant data about (packaging) dimensions, weight, material, color codes etc. Data sheets<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How much are freight charges?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The latest information about freight charges, sorted by country, can be found in our price list. 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If you need to report a damaged or malfunctioning product within the two-year warranty period or if you want to report a transport damage, please reach out to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7768","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hopeful-wescoff.212-227-176-221.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/7768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hopeful-wescoff.212-227-176-221.plesk.page\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hopeful-wescoff.212-227-176-221.plesk.page\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hopeful-wescoff.212-227-176-221.plesk.page\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hopeful-wescoff.212-227-176-221.plesk.page\/index.php\/wp-json\/wp\/v2\/comments?post=7768"}],"version-history":[{"count":0,"href":"https:\/\/hopeful-wescoff.212-227-176-221.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/7768\/revisions"}],"wp:attachment":[{"href":"https:\/\/hopeful-wescoff.212-227-176-221.plesk.page\/index.php\/wp-json\/wp\/v2\/media?parent=7768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}